Refund & Return Policy

Effective Date: 1/30/2024

Thank you for shopping at OutstandingPets.com. Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Our Returns and Refund Policy provides detailed information about options and procedures for returning your order.

Returns
Time Frame: You have 30 days from the date of purchase to return an item.
Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must also have all original tags attached.

Non-Returnable Items: We cannot accept returns on opened or used products, perishable items, custom-made products, or personal care goods for pets.
Proof of Purchase: Please include a receipt or proof of purchase with your return.

How to Return Your Item
Please contact us via our Contact Us page to initiate the return process. Include your order number, details about the product, and the reason for return in your communication.

We will provide you with instructions on how to proceed with the return, including information on shipping methods and return address.

Pack the item securely and include any forms we’ve sent you as part of the return process.

Refunds
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least [number of days] days from the receipt of your item to process your return or exchange.
Refunds will be issued to the original method of payment. If the original method of payment is no longer available, we will issue a store credit.
We will notify you once we’ve processed the returned item and issued the refund or exchange.

Exchanges
If your item is defective or damaged, we are happy to exchange it for the same item. Please follow the return process outlined above and indicate that you would like an exchange instead of a refund.

Shipping Costs
The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us
If you have any questions about our Returns and Refund Policy, please contact us via our Contact Us page.